![]() ![]() But is it effective? F-Secure, a company that specializes in security and anti-malware products for consumers and corporations, decided to evaluate the “help desks,” if you will, of ransomware malware, which covertly encrypts files on victims’ machines, and then demands fees paid in Bitcoin to unlock the unwanted encryption.Īs with piracy and hostage-taking on the high seas, ransomware developers depend on providing honest, effective service after committing their crimes. Thus, these criminals also have customer service. We will do everything we can to support you during your application.Ransomware developers have customers, however unwilling they may be. We are committed to ensuring all qualified applicants will receive consideration for employment without regard to nationality, colour, race, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, religion or belief, age, marital status or physical or mental disability. See yourself here? Bring your best self and apply now.į-Secure is an equal opportunity employer and believe that employing a diverse workforce is central to our success. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. ![]() The F-Secure team is diverse, fluid, fun-loving, and full of energy. Exposure to customers from all around the world.NOTE: We are currently not able to sponsor working visa's for expats in Malaysia. **Please be informed that you will be asked to create and submit a video introducing yourself and your interest in this position upon application. Ability to work independently, and at the same time be a team player.Willing to work in 24-hr/7-day shift rotation.Able to multitask and assist several customers at the same time.Privacy and security mindset in today’s digital world.Ability to explain difficult topics in layman’s terms.Good technical understanding of PCs, Mobiles and online services.Knowledge of basic firewall configurations, antivirus scanning, cloud architecture.Experienced working in an international contact center.Additional language would be an added advantage.Fluent in written and spoken English, with a neutral accent.Advise the customer on how to stay safe on the Internet.Develop your skills in handling flustered customers.Represent the voice of the customer to influence future product improvement and development.Be part of a global team in Customer Care that works around the clock to provide assistance to all customers around the world.Further develop general IT technical and troubleshooting skills.Develop an in-depth knowledge of how security applications work.Work together with F-Secure Labs to combat malicious programs (malware).Perform log analysis in order to find and resolve the root cause of any issues reported by the customers.Provide support to Consumer customers on setup and configuration of F-Secure software via different support channels – phone, e-mail and chat.Becoming a trusted professional of F-Secure's retail products.You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy. You will be the go-to person for our clients and customers worldwide. Sound like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. Do you have a hunger for anything and everything digital?.Are you the sort of person who can put yourself in another person’s shoes?.Do your family members call you whenever they encounter a computer problem?.Can you text, chat and webcam with different people while eating a doughnut, all at the same time?. ![]() From a pioneering cyber security company, we are now founding a dynamic, consumer focused, partner driven company: highly profitable with a strong, global market presence and growth focus. Today, we are at a unique turning point in our history. We believe the future of cyber security is not just great protection technology, but also the ability to bring it to the consumer in a spirit of simplicity and usability – providing a brilliantly simple security experience. Our vision for cyber security is intensely human-focused and consumer driven. We deliver brilliantly simple, frictionless security experiences that make life easier for the tens of millions of people we protect directly and through our 170 service provider partners. F-Secure makes every digital moment more secure, for everyone. ![]()
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